Refund policy

Physical merchandise

Physical items are fulfilled by our supplier partners. If you are considering a return or exchange, contact Confetti Trail before sending anything back. We will confirm whether the item is eligible, the applicable return window, any applicable fees, and return-shipping instructions for your order. Do not send merchandise back without return instructions.

Defective, damaged or incorrect items

If your physical item arrives defective, damaged or incorrect, contact Confetti Trail as soon as possible with your order number and details of the issue. We will work with our fulfillment partner to provide the appropriate resolution and, when applicable, return-shipping instructions or a return label.

Sizing changes / exchanges

For sizing changes or exchanges, contact Confetti Trail before returning the item. Eligibility, return-shipping arrangements and any applicable fees depend on the product and supplier terms for your order, and we will confirm those details before a return is sent.

Delivery timing

Processing and delivery times are estimates rather than guarantees. We cannot promise arrival by a specific date, including Halloween.

Digital products

If you experience a download problem, receive an incorrect or defective file, or are charged twice for the same purchase, contact rayyan.mehdi@gmail.com with your order number and a description of the issue.

We will help restore access or provide a working replacement. If we cannot resolve the issue, we will refund the affected purchase. Verified duplicate charges will be refunded.

Change-of-mind refunds are generally not offered once the digital files have been downloaded, except where required by applicable law. Nothing in this policy limits your statutory consumer rights.